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Learning Objectives For: WRITING EFFECTIVE E-MAIL

Learning Objectives For: WRITING EFFECTIVE E-MAIL

The objectives for Writing Effective E-Mail, Revised Edition are listed below. They have been developed to guide you, the reader, to the core issues covered in this book.

The objectives of this book are:

1) To review workplace e-mail risks and suggest strategies for writing safe and secure e-mail to help keep the organization in business and out of court.

2) To explore the role clear and concise e-mail plays in positioning both employees and organizations before internal and external audiences.

3) To review strategies for writing persuasive e-mail messages that are opened and acted upon—not ignored and deleted—by readers.

4) To discuss technological tools and common-sense techniques to help senders and receivers successfully manage, organize, and transmit their e-mail.

Assessing Your Progress

In addition to the learning objectives, Crisp Learning has developed an assessment that covers the fundamental information presented in this book. A 25-item, multiple-choice and true-false questionnaire allows the reader to evaluate his or her comprehension of the subject matter. To buy the assessment and answer key, go to www.courseilt.com and search on the book title, or call 1-800-442-7477.

Assessments should not be used in any employee selection process.

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