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Part III: Keys to Effective E-Mail > Eliminating Mechanical Errors

Chapter 15. Eliminating Mechanical Errors

The mechanics of writing are the various principles and rules that make it work— that make it more than a string of independent words. Taught in elementary and high school, many of these particulars about English composition may have been long forgotten by working adults. But a loss of memory for the details makes these points no less important in business writing, including e-mail.

A poorly worded, illogical, or inaccurate e-mail message can drive away customers and destroy sales. All business correspondence—electronic or hard copy— projects an image of you and your organization. In the battle for the reader’s on-screen attention, carefully written, thoughtfully worded e-mail free from inappropriate language and mechanical errors is sure to come out on top.


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