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Part III: Keys to Effective E-Mail > Striving for Simplicity

Chapter 13. Striving for Simplicity

Composing an electronic memo is no different from writing other business correspondence in many ways: It must be clear, concise, and inoffensive to the reader. Despite the instant nature of e-mail, it is still necessary to keep the reader’s attention. Working through this chapter will help you write e-mail that will get your message across—and keep your documents out of the reader’s electronic recycle bin!

Maximize the effectiveness of your e-mail by keeping your writing short and simple. In electronic writing, as in all business writing, no prize is given for the longest word or the most complex sentence. Big words and overly long sentences seldom impress readers. And a reader who is confused or irritated is less likely to respond to your message.


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