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Part V: Formatting Your E-Mail Message > Enhancing Readability

Chapter 27. Enhancing Readability

Because of the high volume of e-mails that many people receive every day, you need to do everything possible to make your message stand out for its readability.

E-mail messages are most effective if kept short. But if you must send a lengthy message, forecast the structure. On your readers’ first screen, summarize your message and then indicate what is to come with a listing of your section headings. You can ease reading long passages by using the same devices you see in the newspaper:


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