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Chapter 27. Enhancing Readability > Resisting the Urge to Use All Upper- or Low...

Resisting the Urge to Use All Upper- or Lowercase Letters

To draw attention to on-screen messages, some e-mail writers use all capital letters. Bad idea. A message written in all uppercase letters is more difficult to read than one written in standard style. The human eye is used to reading a mixture of uppercase and lowercase letters. When you draft e-mail in all uppercase letters, you run the risk of slowing down—and annoying—your reader. Moreover, using all uppercase often comes across as shouting.

For the same reason—readability—resist the urge to write e-mail messages in all lowercase letters, which can come across as juvenile or cutesy. It may be quicker to write in all caps or all lowercase, but the result will be more difficult to read and less professional.


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