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Part II: Composing Your E-Mail Message > Incorporating a Salutation and Signatu...

Chapter 8. Incorporating a Salutation and Signature

Because you never can be certain where your e-mail message will land—possibly on the screens of co-workers, supervisors, customers, vendors, and others—it is advisable to include a salutation and signature in every important message. This allows hidden readers to follow your message’s trail, mindful of the original sender and recipient. It is also good to include a salutation and signature when you are forwarding messages. Identify your intended recipient, explain in a line or two why you are passing along the message, and sign your name. Doing so will establish your role in the electronic document’s history, regardless of how many times it is forwarded.

Another benefit: Your signature signals the end of the message, sparing readers the annoyance of scrolling to the end of the screen to see if there is more copy.


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