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In sum

A consistent and appropriate style helps users understand information. Effective style is transparent and doesn't hinder users' understanding of the information. Users notice style only when highlighting, punctuation, or spelling is used inconsistently; when sentences are ungrammatical; when the tone is inappropriate; or when legal notices are incorrect. When users pay attention to the style, they probably do not pay attention to the meaning of the information.

Use the guidelines in this chapter to ensure that technical information has the correct and appropriate style for your audience. See the examples in the chapter for practical applications of these guidelines.


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