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Chapter 1. Quality technical information > Using the quality characteristics to...

Using the quality characteristics to develop quality technical information

Quality is sometimes thought to be incompatible with schedule and costs. Writers think they don't have enough time or a big enough budget to develop quality technical information. After all, quality is not like a coat of paint that can be added at the end of a development process, making the product look good but possibly covering up deeper problems. Various standards (such as ISO 9001) have been created to help ensure that the development process leads to a quality product.

Developing quality technical information requires many skills, such as researching, interviewing, designing, prototyping, writing, editing, reviewing, and usability testing. To cover these skills, probably more than one person is needed, though a writer can have many of these skills. This book concentrates on the writing, editing, testing, and reviewing skills.


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