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Part 4: Putting it all together

Part 4: Putting it all together

Developing quality technical information involves all of the quality characteristics. The chapters in this part of the book look at the interplay of characteristics. One of the chapters also looks at the roles of other people besides writers in the development cycle—technical reviewers, users, human factors engineers, testers, editors, and visual designers.


 

Chapter 11 Applying more than one quality characteristic

  

Applying quality characteristics to task information

  

Applying quality characteristics to conceptual information

  

Applying quality characteristics to reference information

  

Applying quality characteristics to information for an international audience

  

Applying quality characteristics to information on the Web

  

Revising technical information

 

Chapter 12 Reviewing, testing, and evaluating technical information

  

Inspecting technical information

  

        Reading and using the information

  

        Finding problems

  

        Reporting problems

  

Testing information for usability

  

        Prototyping

  

        Testing outside a usability laboratory

  

        Testing in a usability laboratory

  

Testing technical information

  

        Using test tools

  

        Using test cases

  

        Testing the user interface

  

Editing and evaluating technical information

  

        Preparing to edit

  

        Getting an overview

  

        Reading and editing the information

  

        Looking for specific information

  

        Summarizing your findings

  

        Conferring with the writer

  

Reviewing the visual elements

  

        Preparing to review

  

        Getting an overview

  

        Reviewing individual visual elements

  

        Summarizing your findings

  

        Conferring with the editor or writer or both


PREVIEW

                                                                          

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