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Chapter 8. Organization > Reveal how the pieces fit together

Reveal how the pieces fit together

When users first encounter a piece of information, they usually want to see it as part of a whole. Like travelers, they need a map both at the beginning of a journey and as their trip progresses to keep their bearings in relation to the destination.

For a book (whether online or printed), users rely on the following elements as a map: table of contents, headings, introductions or overviews, and transitions. In information centers, online help systems, and Web sites, users can keep their bearings with the following aids:


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