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Part 1: Easy to use

Part 1: Easy to use

Ease of use is very broad. Some people equate the term with usability, which they consider as broad as quality itself. Here we limit ease of use to the primary characteristics that determine whether users can actually apply the information. We distinguish this ability from being able to find and understand the information.


 

Chapter 2 Task orientation

  

Write for the intended audience

  

Present information from the user's point of view

  

Indicate a practical reason for information

  

        Relate details to a task where appropriate

  

        Provide only a necessary amount of conceptual information in task topics

  

Focus on real tasks, not product functions

  

Use headings that reveal the tasks

  

Divide tasks into discrete subtasks

  

Provide clear, step-by-step instructions

  

        Make each step a clear action for users to take

  

        Group steps for usability

  

        Clearly identify optional steps

  

        Identify criteria at the beginning of conditional steps

  

In sum

 

Chapter 3 Accuracy

  

Write information only when you understand it, and then verify it

  

Keep up with technical changes

  

Maintain consistency of all information about a subject

  

        Reuse information when possible

  

        Avoid introducing inconsistencies and eliminate those that you find

  

Use tools that automate checking for accuracy

  

Check the accuracy of references to related information

  

In sum

 

Chapter 4 Completeness

  

Cover all topics that support users' tasks, and only those topics

  

Cover each topic in just as much detail as users need

  

        Include enough information

  

        Include only necessary information

  

Use patterns of information to ensure proper coverage

  

Repeat information only when users will benefit from it

  

In sum


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