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Chapter 4. Completeness > Cover all topics that support users' tasks, and only ...

Cover all topics that support users' tasks, and only those topics

Users of technical information need information about how to use a product to do their job tasks. This guideline is related to the quality characteristic of task orientation, because you cannot decide what topics to cover without identifying your users and evaluating the tasks that those users are to do. By knowing your users and their tasks, you know what topics are relevant.

The minimal task topics are descriptions of the major tasks, their subtasks, the reasons or conditions for doing them, and how to respond to expected errors. Early in your writing project, do a task analysis to determine what tasks and subtasks your users will need to do. Later in the project, you can use the task analysis to evaluate whether your information covers the necessary topics:


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