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Chapter 11. Applying more than one quali... > Applying quality characteristics to ...

Applying quality characteristics to reference information

Reference information provides quick access to facts, often as lists or tables. The following passage uses a list as the main organizer:


The keywords are:

  • The component identification keyword

    This is the first keyword in the string. A search of the database with this keyword alone would detect all reported problems for the product.

  • The type-of-failure keyword. The second keyword specifies the type of failure that occurred. Its values can be:

    - ABENDxxx

    - ABENDUxxx

    - DOC


    - MSGx

    - PERFM


  • Symptom keywords

    These can follow the keywords above and supply additional details about the failure. You select these keywords as you proceed through the type-of-failure keyword procedure that applies to your problem.

    The suggested approach is to add symptom keywords to the search argument gradually so that you receive all problem descriptions that might match your problem. You can AND or OR additional keywords in various combinations to the keyword string to reduce the number of hits.

  • Dependency keywords

    These are program- or device-dependent keywords that define the specific environment in which the problem occurred. When added to your set of keywords, they can help reduce the number of problem descriptions that you need to examine. See Appendix B, “Dependency Keywords,” on page 303 for a list.



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