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Acknowledgments

Acknowledgments

The previous edition of this book (1998) came out 12 years after the edition before it (1986). Our acknowledgments for the 1998 edition mentioned over 50 people who had directly or indirectly contributed to that book in the intervening years. Now, five years later, our list is much shorter, but we would still like to acknowledge the contributors to this book's predecessor, Producing Quality Technical Information: the lead writer Morris Dean and the writers, editors, and designers who worked with him—Dewey Beaudette, Fred Bethke, the late Bill Calhoun, Polly Hughes, John Hurd, Terese Johnson, Kacy Keene, Lori Neumann, and Linda Stout. Producing Quality Technical Information was also recognized as a classic in technical communication by the Journal of Computer Documentation (August 2002).

For this edition, we thought that the work would go quickly. After all, we had only to bring in changes since 1998. Nevertheless, life itself was much less accommodating for this revision. Many of the writers experienced major joys and sorrows, which take priority over even a revision schedule for a book: a marriage, two births, two deaths, a divorce, and life-threatening illnesses, not to mention the increased pressures of work.

Not all of the writers who started this race finished it, and some writers ran the race as a relay, handing off work while on a leave of absence or otherwise occupied. We thank Jim Ramaker for his heavy lifting to reorient a chapter, and we regret that he could not finish. We thank Moira Lanyi for her extraordinary versatility in helping to revise a chapter, review the book, create artwork, format the book, bring order to our production library, and review the final document. We thank Kristi Ramey for her efficient handling of updates to two chapters, her helpful tips for using FrameMaker, and her eagerness to help. We thank Bill Bischoff for stepping in to format the book, with lightning speed, to expedite a review. We thank Colleen Enright for her immense FrameMaker competence, which she generously applied to helping with the index. We thank Bob Rumsby, who rescued us from formatting problems at the eleventh hour, and Gary Faircloth, who also helped greatly with final formatting.

Reviewers of the published book and of drafts for this edition gave us many useful comments. Our thanks to Ann Jackson for her ideas for icons and examples, Debbie Mayhew for her help in revising the information about usability testing, Teresa Stoll and Deborah Slayton for their contributions to the information about visual effectiveness, Patrick Kelley for reviewing an early draft, Jacqueline Kushner for sharing her experiences from using the book in a college class, Jon Swedlow for his suggestions for improvements, Thomas Sharp for his advice and counsel, Eric Radzinski for reviewing the final document, and readers who wrote their comments on amazon.com.

Thanks to Lindsay Bennion, in spring 2002 we had the rare opportunity to work with Indiana University graduate students in a class called “Effective Writing in Instructional Technology,” which used the 1998 edition of Developing Quality Technical Information as the text. We especially thank Professor Elizabeth Boling, assistant instructor Chuck Stewart, and students Jonathan Bartling, Lori Ceremuga, Rebecca Ellis, Mark Kenefick, and Jim Steele for the insights that we gained into the real application of our book in a class situation and for letting us participate in a couple of their projects.

Lori Fisher supported this endeavor, coming up with solutions at critical times. Shawn Benham helped sustain us when our energy was running low. Frank Eldredge perservered in helping us work through difficult publishing issues. Barbara Isa and Tom Vogel helped us get on the right road with the contract, and Susan Visser and Terry McElroy helped with contract issues.

Lastly, we thank our families and loved ones for their understanding when we worked seemingly endless evenings and weekends on this revision.

Again, if we missed or slighted someone in these acknowledgments, we didn't mean to.

Gretchen Hargis
Michelle Carey
Ann Kilty Hernandez
Polly Hughes
Deirdre Longo
Shannon Rouiller
Elizabeth Wilde

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