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Index - Pg. 77

77 Index A action plans business letters, 46 clarification of objectives, 6 active voice (style principles), 70 additional sections, 31 advancing business objectives, 7 affect (misused words and phrases), 65 among (misused words and phrases), 65 appendices, 31, 32 assumptions backgrounds, 19, 20 audience considerations business letters, 46 clarification of objectives, 6 e-mail messages, 51 overviews, 14 understanding recipients perspectives, 6 understanding recipients\#213 perspectives, 7 closings business letters, 48, 49 colons (grammar rules), 63 commas (grammar rules), 62 complex recommendations standard memo frameworks, 12, 13 concise (style principles), 68, 69 conclusions defining characteristics, 23, 24 elements, 24 key findings defining characteristics, 28 samples, 28, 29 samples, 24 controversial assumptions background exclusions, 20 copying e-mail messages, 54 critical thinking (effective writing skills), 2, 3 D dangling words and phrases (grammar rules), 61, 62 defining characteristics backgrounds, 18 conclusions, 23, 24 key findings, 28 overviews, 14, 15 rationales, 26 recommendations, 22 documents presentations elements, 58, 59, 60 handouts, 60 informative presentations, 56, 57, 58 persuasive presentations, 56, 57 B backgrounds defining characteristics, 18 elements, 18, 19 exclusions, 20, 21 controversial assumptions, 20 extraneous information, 20 sample recommendation memo, 10 samples, 19 using facts and assumptions, 19, 20 between (misused words and phrases), 65 body business letters, 48 brevity (presentation documents), 58, 59 business letters action plans, 46 audience considerations, 46 creating, 45 purposes, 45, 46 structuring, 47 body, 48 closings, 48, 49 openings, 47, 48 understanding recipients\#213 responses, 47 business objectives advancing, 7 E e-mail, 50 audience considerations, 51 reasons for writing, 51 recipients'responses, 52 e-mail messages audience considerations, 51 reasons for writing, 51 recipients'responses, 51 response guidelines, 53 samples, 52, 53 techniques for reducing clutter, 54 copying, 54 sorting, 54 effect (misused words and phrases), 65 effective business documents, 16 effective writing skills as a leadership tool, 2 critical thinking, 2, 3 fearless, 1 learned behaviors, 3, 4 elements backgrounds, 18, 19 conclusions, 24 overviews, 15 presentation documents, 58 brevity, 58, 59 charts and graphs, 59, 60 C charts (presentation documents), 59, 60 clarification of objectives action plans, 6 audience considerations, 6 reasons for writing, 5, 6