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Chapter 25. You've Got Mail! > Johnny B Good: “Netiquette” - Pg. 293

You've Got Mail! 293 5. Never assume that Internet slang, jargon, and abbreviations are understood by everyone. Reserve these expressions for informal e-mail. Avoid smileys.Smileys (also known as "emoticons") are cute little symbols that have become common in e-mail communication. Here are some of the most well-known ones. Read them sideways, left-to-right. :-) :-( :-X happy face sad face lips are sealed ;-) :-D %-) winkyface laughing face bleary-eyed Smileys are fun when it comes to personal e-mail, but they are inappropriate for professional e-mail. The Least You Need to Know · E-mail is an easy and convenient means of written communication. · To send or receive e-mail, you need some basic equipment, an address of your own, your recipient's address, and a password. · Follow the writing process when you compose e-mail. · Include a subject line and be brief, clear, and careful. · Always assume that any e-mail message is a public document that can be accessed by anyone. · Observe netiquette, the rules of cyberspace. Don't flame or spam. Respect others' time and watch e- breviations and smileys.