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Chapter 24. The Professional Edge: Writi... > Have I Got News for You! - Pg. 277

The Professional Edge: Writing on the Job Good-quality letterhead paper is the writing equivalent of the power suit; it always makes a great im- pression. Traditionally, local printers typeset letterhead, but a good-quality laser printer and software package can create fine letterhead as well. 277 8. 9. 10. When possible, limit your letters and resumés to one page. No one wants to read any more than that. Consider your audience's needs and expectations. Show that you understand the reason for the business communication and the context in which it takes place. Use conventional letter formats, as explained earlier. Now that you've got the basics, let's explore some of the most common letter-writing situations you're likely to encounter in your professional life, starting with good-news and bad-news letters. Have I Got News for You! "I'd rather write a good-news letter than a bad-news letter any day," you say. "No way!" counters your better half. "Bad-news letters are actually easier to write than good-news letters." Stop arguing: You're both right--and wrong. The difficulty you have writing a message depends on your familiarity with the situation and the information you must convey. Even good news can be hard to deliver when you don't know enough about the situation or have a lot of information to include. Let's do some special deliveries now. When the News Is Good Compared to some of the horrible situations we face every day at work, delivering good news seems