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Chapter 23. Letter Perfect > Letters of Opinion - Pg. 271

Letter Perfect 271 Write Angles You can often find a company's phone number or address through toll-free customer service numbers or on the Web. 3. Follow these guidelines as you write: · Address the letter to the company president or the consumer complaint department. · Explain your problem with the product or service. · Include the model number, serial number, and any receipts. · State what you want. Be specific but reasonable. If the toaster broke after a month, a re- placement is another toaster or a refund, not a side-by-side refrigerator/freezer or a week in Barbados. Writer's Block