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Lesson 18. Listening > Open All Channels - Pg. 71

Listening 71 Then we begin to connect the new messages with other material: information we've heard in the past, or seen, or read about in a variety of sources such as company reports, periodicals, television, conversations with coworkers, formal presentations, and so on. With our past knowledge and our unique experiences we put our own "spin" on the material we receive. Suppose you're attending a presentation and the speaker has just made an important statement. You might use this new idea to · Change your perspective or reinforce your current perspective. · Decide to do further research to find out more information. · Respond to what you've heard by saying something to the speaker. Tip Listening involves not only your ears, but your brain and your eyes as well. To respond appropriately you must hear what a person is saying, read his or her body language, and process what the person is communicating. These are exactly the same responses we're called on to provide during a question-and-answer session. We must follow the same listening process, using precisely the same skills, to handle these sessions effectively. Open All Channels Listening occurs on many levels. It begins with the words that someone else is using. Suppose you've just completed a presentation on a pension and retirement health plan for your organization, and someone from the audience raises his or her hand and asks a question. It involves coverage for prescriptions. The listener could say: