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Index - Pg. 95

95 Index A acronyms, 51 action plans meeting facilitation, 77 active voice, 50 adjusting to the program oral communication, 61 adrenaline public speaking, 53, 54, 55 affect, 71 agendas meeting plans, 75 public speaking, 4 analogies public speaking, 34 analogies (creative public speaking), 25 anecdotes (creative public speaking), 26 answering the question anticipating questions, 65 anticipating questions, 63 answering the question, 65 completing the session, 65 listening, 64 opening, 64 rephrasing the question, 64 attendants meeting plans, 75 audiences (see listeners) avoiding tangents meetings facilitation, 76, 77 B bar graphs visual aids, 43 best alternative (pattern of organization), 31, 32 body language reading while listening, 72 Bonsignore, Michael (Chairman and Chief Executive of Honeywell International), 24 brainstorming (see mind-mapping) C central message mind-mapping, 25 central messages, 6, 7, 8 delivery of, 9, 10 development of, 6 one-sentence messages, 8 highlights of, 7 interpreting supporting data, 7 meaning of, 12, 13 meeting plans, 75 one-to-one presentations, 67, 68 public speaking, 34 substance of, 6, 7 chronological order (pattern of organization), 29, 30 Churchill, Winston, 2 close-ended questions, 38 closings public speaking, 36 common problems (interviews), 79 interviewer provoking, 80 making mistakes, 80 not knowing the answer, 80 questioning the question, 80 tough questions, 80 communication oral, 1 adjusting to the program, 61 creating rhythm, 60 dialogue questions, 60, 61 energizing with gestures, 60 eye contact, 59, 60 knowing the equipment, 61 opening the channels, 60 panic, 61 remote memorization, 61 self evaluation, 62 three-step process, 59 public speaking, 1, 2 completing the session anticipating questions, 65 computers public speaking, 17 concluding with an action plan meetings facilitation, 77 continuous improvement, 82 practicing skills, 82, 83 public-speaking programs, 84 speaking opportunities, 83 job discriptions, 83 meeting or workshop facilitator, 83 running a booth, 83, 84 team presentations, 83 volunteer activities, 84 control question-and-answer sessions, 66 conversational speaking pronouns, 51 courses for public-speaking, 84 creating rhythm oral communication, 60 creative ideas public speaking, 25, 26 analogies, 25 anecdotes, 26 examples, 26 quotations, 26 statistics, 26 D data dumps caution against using, 7 developing the meeting plan, 75 agendas, 75 attendants, 75 central messages, 75