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Index > Index - Pg. 96

Index diagrams visual aids, 43 dialogue encouraging when facilitating a meeting, 76 dialogue questions oral communication, 60, 61 public speaking, 38, 39, 40 ice-breakers, 38 distractions overcoming when listening, 72, 73 docents, 84 96 G Gerstner, Louis (Chief Executive of IBM, 41 gestures oral communication, 60 visual energy, 17, 18 goals public speaking, 14 H hard copies visual aids, 48 hostile questioners neutralizing, 65, 66 humor public speaking, 35 E effectiveness public speaking, 14, 15, 16 encouraging dialogue meetings facilitation, 76 energizing with gestures oral communication, 60 energy one-to-one presentations, 68 public speaking, 16, 17, 19 equipment understanding oral communication, 61 evaluation oral communication, 62 evidence information gathering five-C criteria, 26 information-gathering, 26, 27 mind-mapping, 24, 25 preliminary outline, 27 I ice-breakers questions, 38 improvement, 82 practicing skills, 82, 83 public-speaking programs, 84 speaking opportunities, 83 job discriptions, 83 meeting or workshop facilitator, 83 running a booth, 83, 84 team presentations, 83 volunteer activities, 84 information-gathering public speaking, 26, 27