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Lesson 5. Eye-Contact Communication > Use the Three-Step Approach - Pg. 21

Eye-Contact Communication 21 · Please, help me! --These speakers spend much of the time looking up at the ceiling as if they're hoping for divine intervention to help them through their talk. · I'm reading the eye chart. --Similar to the last approach, except that this time the speaker is staring at the back wall as if reading an eye chart throughout the presentation. · I'm not worthy to stand in front of you. --These presenters keep their eyes cast down at the floor as they speak. They seem to be saying that they're unqualified to address the audience. · Watching a tennis match. --Some speakers try to make eye contact by scanning the room. Their heads are constantly moving back and forth as if they're watching a tennis match. Plain English Scanning is a method of eye contact in which the speaker's eyes are continually moving from one person to another. This approach will leave your eyes tired, your neck aching, and the audience wondering what you're trying to accomplish. Speakers who adopt one or more of these techniques usually do so because they're nervous and afraid to look at any individuals in the audience. Unfortunately, any of the preceding approaches prevent you from making real contact, whether it's in a conversation or with your listeners. You risk having the people you're talking to feel ignored--or even worse--unappreciated and insulted. Use the Three-Step Approach As you may recall from earlier lessons, eye contact is one of the techniques in your visual skill set. Used correctly, your eyes can significantly increase your impact as a speaker. Here's an approach that has proven to be quite successful: 1. Find a pair of eyes. -- As you begin your talk, look for one person in the room and speak