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Is Anybody Listening? > The Price of Poor Listening Skills

Renderas:sect2. The Price of Poor Listening Skills

The opportunities for understanding or misunderstanding in a typical workday are countless. A working person spends at least 30 percent and sometimes as much as 60 percent of his or her day listening. If people in an organization have poor listening skills, the costs may be high and include many of the following:

  • wasted meeting time

  • inaccurate orders and shipments

  • lost sales

  • inadequately informed, misinformed, confused, or angry staff and customers

  • unmet deadlines

  • unsolved problems

  • wrong decisions on interviews

  • lawsuits

  • poor employee morale


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