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The Dozen Do’s and Don’ts of Effective Feedback

The Dozen Do’s and Don’ts of Effective Feedback

Do

  1. Be specific when recalling the situation.

  2. Be specific when describing the behavior.

  3. Acknowledge the impact of the behavior on you.

  4. Judge the behavior.

  5. Pay attention to body language.

  6. Use verbatim quotes.

  7. Re-create the behavior, if appropriate.

  8. Give feedback in a timely manner.

  9. Give your feedback, then stop talking.

  10. Say “I felt” or “I was” to frame your impact statement.

  11. Focus on a single message.

  12. Be sensitive to the emotional impact of your feedback.


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