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Putting It All Together

Putting It All Together

Review the situation, behavior, and impact steps that build effective feedback and practice those steps at every opportunity. You don’t have to wait for an actual feedback situation to arise to review your skills. For example, the next time you attend a trade show and hear a compelling presentation, think about what you are experiencing that makes the presentation so valuable. Observe the speaker and take note of the situation, the speaker’s behavior, and the impact that behavior is having on you. Is the speaker using hand gestures? What about tone of voice? What kinds of facial expressions is the speaker making? Are the speaker’s words appropriate for the audience and the subject?

After you’ve practiced at a distance like this, it can be helpful to practice with a willing partner, preferably someone at work. You can address a simple situation with a simple impact, but use an instance that really takes place (an imaginary situation won’t help much). State the facts (situation and behavior), then give your response (impact).


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