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Key Point Summary

Key Point Summary

Oftentimes managers who develop specific “what if” scenarios and examine business data with the intense rigor of a scientist use no such specifics or data when evaluating the company’s most important capital: employee performance. Information about performance, delivered in a way that is clear, nonjudgmental, and specific, helps all employees identify ways in which they can improve. Effective feedback requires that you use the same attention to detail that you employ when analyzing business information to the development of your leadership skills.

During the course of giving feedback to tens of thousands of people over many years, CCL has developed a feedback technique we call SBI, shorthand for Situation-Behavior-Impact. Using this technique, you can deliver feedback that can help the recipient more easily see what actions he or she can take to continue and improve performance or to change behavior that is ineffective or even an obstacle to performance.


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