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Anticipate and Prepare

One last thought on this subject: Be prepared! There are several things you can do prior to facilitating a learning event that can help you anticipate and prepare for the most likely disruptive behaviors.

One thing you can do is review evaluations from previous courses with the same participants, on the same subject, or both. Make note of comments regarding the difficulty of the subject matter and the participants’ satisfaction with the facilitation. If possible, get information about the participants from a facilitator who has worked with them in the past. You can also find out from managers—or the participants themselves—about the participants’ learning styles, work environments, and enthusiasm about the learning event. Keep up with organizational issues that could be on the participants’ minds: downsizing, annual performance appraisals, organizational change efforts, and so forth.


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