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Chapter 7. Managing Difficult Participants

Chapter 7. Managing Difficult Participants

What’s Inside This Chapter

In this chapter, you’ll learn:

  • Why facilitators label some learners as difficult

  • How to stop labeling people and start labeling behavior

  • About the thought process that drives facilitator reactions to disruptive learner behavior

  • About choosing to act on a professional agenda rather than on a personal agenda

  • Specific facilitator techniques that manage disruptive behaviors without disrupting the learning.



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