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Copyright

A Complete How-to Guide to Help You:

  • Enhance Your Skills as a Facilitator

  • Create Supportive and Effective Learning Environments

  • Ensure Learning Is Transferred to the Job

© 2004 by the American Society for Training & Development.

All rights reserved. Printed in the United States of America.

No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to ASTD, Publications Department, Box 1443, Alexandria, VA 22313-2043.

ASTD Press is an internationally renowned source of insightful and practical information on workplace learning and performance topics, including training basics, evaluation and return-on-investment (ROI), instructional systems development (ISD), e-learning, leadership, and career development.

Ordering information: Books published by ASTD Press can be purchased by visiting our Website at store.astd.org or by calling 800.628.2783 or 703.683.8100.

Library of Congress Control Number: 2003113722

Acquisitions and Development Editor: Mark Morrow

Copyeditor: Karen Eddleman

Interior Design and Production: Kathleen Schaner

Cover Design: Ana Ilieva

Cover Illustration: Phil and Jim Bliss

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