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Chapter 9. Assessing Facilitation Quality

Chapter 9. Assessing Facilitation Quality

What’s Inside This Chapter

In this chapter, you’ll learn:

  • How to ask learners for feedback on facilitation quality

  • The observation methods used to obtain feedback

  • How to analyze performance on activities, tests, and assessments to obtain feedback

  • About level 1 and 2 evaluations for facilitator feedback.


All facilitators want to know how they are doing. You are in the late afternoon of the first day of a two-day program. It is natural—and professional—to want to know how things are going. After all, it is your responsibility to make learning happen. So, is it happening? How can you find out?


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