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Part IV: Writing for Special Circumstances > Conveying Bad News Tactfully

Chapter 14. Conveying Bad News Tactfully

Most business writing emphasizes brevity in the interest of respecting your reader’s time. But when conveying bad news, brevity takes a back seat to tact and tone. Choose your words carefully, selecting words that are courteous and positive.

Do not use qualifiers, passive construction, or euphemisms to avoid accepting responsibility.


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