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Chapter 15. When the News Is Especially ... > Example: Communicating Concern

Example: Communicating Concern

A manager in a large organization was given the following assignment after a key assistant in the public relations department had been on sick leave for several weeks. This assistant was diagnosed with AIDS and asked the manager to write a memo to all staff, with full disclosure of the illness, to prepare them for the assistant’s return to work on the following Monday.

As you read the memo, note how clear, kind, and concerned the manager sounds for both his assistant and for the other employees.


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