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Consider Format

E-mail messages are most effective if kept short. But if you must send a lengthy message, forecast the structure. On your readers’ first screen, summarize your message and then indicate what is to come with a listing of your section headings. You can ease reading long passages by using the same devices you see in the newspaper:

Headings

White space

Occasional all caps, bolds, and underlining

Indents

Lists


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