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Chapter 10. Using E-Mail Effectively > Pay Attention to Tone

Pay Attention to Tone

Because e-mail is less formal than a letter but more formal than a conversation, it is important that your e-mail “sounds” professional and pleasant even if your words are strong. And never use all capitals—IT COMES ACROSS AS SHOUTING.

Reread your e-mail aloud before you send it to make sure you do not, even inadvertently, sound snide, insulting, or sarcastic. If you are writing an e-mail when you are angry, follow the sage advice of waiting until the next day to reread it. Send it only if it sounds professional.


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