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Writing Bad News

Often in business we must break bad news to good people. Whether you are rejecting an applicant for a job, turning down an employee’s request for a raise, or breaking the news to a customer that you are out of widgets, writing bad news is not fun—but it is often necessary. And doing it well can help you keep good business relationships.

This section will address strategies and techniques for conveying bad news tactfully, clearly, and kindly.


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