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Part V: Know Your Audience > Ten Techniques for Effective Communication

Chapter 24. Ten Techniques for Effective Communication

Working toward better business writing leads in many directions. At first, you may find that old habits are hard to slip out of. You also may find that when you try to improve your writing, it will take you longer to write even routine letters. You still may be tempted to use jargon and clichés. You may become frustrated as you stare at a blank computer screen or as you fill your wastebasket with crumpled paper. Do not despair! Writing is hard work, but the quality of the final product is the key to greater rewards.

The following list is a summary of the most important points discussed in this book. Make it a habit to read through the list to incorporate these techniques whenever you practice writing.


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