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Part III: Improving Your Business Writing > Using E-Mail Effectively

Chapter 10. Using E-Mail Effectively

E-mail has made communicating with others quicker than ever. Long gone are the days when secretaries typed their bosses’ letters to send to customers or clients. More and more, managers are typing letters for themselves.

With this change, the good news is that administrative assistants are able to take on more challenging work for a more satisfying career, and everyone is able to respond faster to colleagues, clients, and customers. The bad news is that e-mail’s informality has led people to cut etiquette corners in their e-mail messages.


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