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Chapter 12. Understand Sensory Styles > Applying Sensory Style to Sales and Per... - Pg. 32

32 Bring Up Fears Not: Customers will never know they're not talking to a real employee. But: If you're concerned about less coverage by employees, put away your wor ries. We've taken a survey of other departments and companies and found that many have made the same switch. A decrease in customer satisfaction has never been indicated. Address Possible Resentment Not: It really doesn't matter what contractors think of the plan. But: During our planning, we discussed possible resentment on the part of the contractors about having to work weekends. Then we surveyed a number of these independent workers. Everyone we spoke to was eager to get more hours any time, even on the weekends. Show That You Have Thought the Plan Through