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Describe the Big Picture

Continue with the memo about recruitment of the cross-functional committee to make recommendations regarding customer service awards at The Cash Company. Describe the five Ws and unique features of the idea.

  Possible Techniques:

What

Who

When

Where

Why

  Your background paragraph:

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  Below is a possible background paragraph you might use in the scenario involving recruitment of the cross-functional team to prepare a report on rewarding employees who provide excellent customer service:

Nigel Whitethorn, vice president of Human Resources, has asked me to recruit 12 people to serve for six months on a cross-functional committee to study ways of rewarding outstanding customer service by our employees. And we want you! The group will start work the first of next month in London. We then will meet in Los Angeles, Beijing, Bangalore, and Rome before making our final recommendations in London.




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