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Part I: Why Should You Listen? > The Joy of Small Change

Chapter 4. The Joy of Small Change

To improve the listening skills suggested in this book, we must be both motivated and educated. We must believe that each small change in lazy listening habits has value for us.

Change can be hard work. Setbacks occur just when we think we’re making progress. To change our listening habits we must believe that the new skills we are gaining are worth more to us than the unproductive habits we are giving up. As you work to change your behavior and practice the listening techniques presented in the pages ahead, the following suggestions will be helpful. To change effectively, it is recommended that you:


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