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Part IV: What’s Your Listening Attitude? > Bridges to Communication

Chapter 18. Bridges to Communication

“Active listening is the bridge to good communication. It is committed listening based on good habits and self-control. Good listening is purposeful and productive because it allows the listener and the speaker to reach an understanding. Following are descriptions of active listening attitudes that create positive communication.

Arlo Acitve

Arlo Active, a skilled training director, is an involved listener. He is present and participates and assumes responsibility for the success of communications in this department. In meetings and discussions Arlo requires discipline and relevance from his employees and bridges gaps in understanding by asking questions for clarification. He uses humor effectively to break tension and keep things moving smoothly. Individuals in his department appreciate Arlo’s clear verbal and non-verbal responses and focused eye contact. Arlo tries to see the other person’s point of view, and he refrains from evaluating information too quickly. As an active listener, Arlo listens not only to the content of employees’ statements, but also to their intent.



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