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Part V: Ten Tips for Tip-Top Listening > Anticipate Excellence

Chapter 27. Anticipate Excellence

Expectations play a powerful role in our lives. How often have we avoided a co-worker because we didn’t want to spend time listening to small talk? Other times we may have made up an excuse to miss a speaker we expected to be boring.

By giving others a chance to speak intelligently and by anticipating excellence from them, we can help them become successful. As humans we have a deep and unending need to be heard and understood. When we set aside our needs and truly listen, people will drop their pretenses and speak to us in a more mature and connected manner. See Kathy’s story on page 97.


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