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Chapter 10. Review Lab for Key Elements ... > Review Lab for Key Element 2: Interp...

Review Lab for Key Element 2: Interpreting the Message

During our conversation, did I

notice any words that were used in an unusual context?
ask questions for clarification?
pay attention to his or her tone of voice?
watch for non-verbal cues such as facial expression or gestures?
notice if the body language, tone, and words all conveyed the same message?
let my own filters interfere with my co-worker’s meaning?



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