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Chapter 10. Review Lab for Key Elements ... > Review Lab for Key Element 1: Hearin...

Review Lab for Key Element 1: Hearing the Message

During our conversation, did I

care about my co-worker’s attitudes, opinions, and beliefs?
pay close attention?
ask for clarification when I didn’t understand something? allow myself to become distracted?
seek to understand the feelings behind the words?
listen carefully enough to remember what my co-worker said?



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