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Chapter 9. Respond to the Message > Three Keys to Responding to the Message

Three Keys to Responding to the Message

Seek a common understanding

Acknowledge what you hear

Avoid confusing messages

Listening Lab: Responding to the Message

Following are several possible responses in listening situations. Place a check mark ( ) next to those you think are important for good communication.

Providing prompt feedback
Giving feedback that is relevant to the conversation
Changing the subject
Checking your email
Using appropriate eye contact
Combining verbal and non-verbal (body language) feedback for more complete communication
Staring blankly
Asking a question for clarification
Mumbling


Add your own responses below:

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