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Chapter 33. Points to Remember > Part 5: Ten Tips for Tip-Top Listening

Part 5: Ten Tips for Tip-Top Listening

Take notes. They aid retention.

Listen now, report later. Plan to tell someone what you heard; you will remember it better.

Want to listen. You must have desire, interest, self-discipline, and concentration to be a good listener.

Be present. Watch out for the tendency to daydream.

Anticipate excellence. We get good information more often when we expect it.

Become a “whole-body” listener. Listen with your ears, your eyes, your heart, your intuition, and your mind.

Build rapport by pacing the speaker. Approximate the speaker’s gestures, expressions, and voice patterns to create comfortable communication.

Control your emotional “hot-buttons.” Knowing what makes you react emotionally is your key to preventive maintenance.

Control distractions. Controlling internal and external distractions helps you manage your working environment more effectively.

Give the gift of listening. Listening is a skill, and a gift. Give generously.


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