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Chapter 33. Points to Remember > Part 2: How to Be a Good Listener

Part 2: How to Be a Good Listener

Hear the message. Listen to both verbal and non-verbal information. Interpret the message. A good interpretation is a match-up of meaning between the speaker and the listener.

Evaluate the message. The listener’s opinion should be based on all available information. Ask questions.

Respond to the message. Good listening means giving the speaker an appropriate response, verbally and/or non-verbally.


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