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Chapter 8. Evaluate the Message

Good listeners make sure they have all of the key information before forming an opinion. They do not jump to conclusions based on a bias or incomplete information. They may agree with the speaker, or they may disagree. Good listening does not mean automatic compliance. A good listener will weigh and analyze all of the evidence before reaching a final decision or making a written or verbal judgment.

Diana is a member of a jury trying a felony case. As each attorney sifts through the evidence, Diana listens carefully for validation of her opinions. She recognizes her personal biases but seeks to remain objective. She is careful not to jump to conclusions based on emotional testimony. At the end of the trial Diana evaluates all the evidence presented by both sides before making a statement about her decision. The jury foreman later thanks Diana for her valuable observations and objective comments.


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