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Chapter 7. Interpret the Message

Interpreting a speaker’s message means coming to a mutual understanding of the speaker’s meaning. Good listeners know that a match-up in meaning is a match-up in understanding. The word “communication” comes from the Latin root word communis which means “commonness,” a commonness of understanding.

Listeners often experience problems at the interpreting level because no two people perceive information in the same way. Speakers do not always say exactly what they mean, or mean exactly what they say.


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