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Part II: Four Key Elements of Good Listening > How to be a Good Listener

Chapter 5. How to be a Good Listener

Good listening is an active, integrated communication skill that demands energy and know-how. It is purposeful, powerful, and productive. To listen effectively we must hear and select information from the speaker, give it meaning, determine how we feel about it, and respond in a matter of seconds!

We must also understand the speaker’s purpose to know how to listen most effectively. The speaker’s purpose influences the way we listen and how we perceive what is said. The speaker and the listener must have the same purpose if communication is to be effective. Next time you listen to someone, make sure you are aware of the speaker’s purpose.


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